“The customer experience landscape is fundamentally shifting from managing interactions to delivering meaningful resolutions — ushering in what we call the resolution economy,” said Velchamy Sankarlingam, president of Product and Engineering, Zoom.
Zoom Phone expands its service to Mumbai, Delhi NCR, Karnataka, and Andhra Pradesh & Telangana, now covering six major Indian telecom circles. This move reinforces Zoom's commitment to delivering AI-first cloud telephony and unified communication to businesses across key Indian hubs.