“The customer experience landscape is fundamentally shifting from managing interactions to delivering meaningful resolutions — ushering in what we call the resolution economy,” said Velchamy Sankarlingam, president of Product and Engineering, Zoom.
“The customer experience landscape is fundamentally shifting from managing interactions to delivering meaningful resolutions — ushering in what we call the resolution economy,” said Velchamy Sankarlingam, president of Product and Engineering, Zoom.
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