Epson announced the inauguration of two Express Service Centres in Noida and Gurugram. Opened with the intention of catering to the service needs of customers in the Delhi NCR region, the Express Service Centres will focus on enhancing the customer experience by offering and completing service within one hour, irrespective of the warranty status.
The Epson Express Service Centres aim to address the growing customer demand for an ultra- quick and effective resolution to any product problem and is expected to be especially useful for customers who use Epson products to run and sustain their businesses. The centres will focus on repairing and servicing entry and mid-range inkjet printers primarily. Epson has Express Customer Service centres running very successfully in Indore, Raipur and Rajasthan and is gradually extending the concept to other key cities across the country. Customers walking in to the Express Service Centres in the NCR region can expect the same quick and hassle-free experience, in a comfortable and welcoming environment that is offered at other Express Service Centres.
The Express Service Centres in Noida and Gurugram were inaugurated by Mr. Toshiyuki Kasai, President & CEO, Epson India and Mr. G Vijay Kumar, Director- Customer Support, Epson India. Speaking at the occasion Mr. Toshiyuki Kasai said “Following the success of our existing Epson Express Service Centres, we plan to expand our reach to other markets in the future. With the launch of Epson Express Service Centres in Noida and Gurugram, we have reinforced and further strengthened our commitment to our customers. Epson is focussed on making superior technology, quality products & along with that offering the best possible customer service to the users. We value our customers and always work towards offering them the best possible experience”.
“NCR region is an important market for Epson. We have successfully generated large volume of sales for our L-series printers from this region and look forward to serving our customers in the fastest and best way possible.” said Vijay Kumar.
The Noida and Gurugram centres are spread across 880 Sq Ft and 900 Sq Ft respectively with ample seating capacity and offer a customer friendly environment to provide quick & effective service. Epson currently has 314 service centres in 252 cities across the country in addition to the five Epson Express Service Centres.