With Pickrr Connect, sellers can connect with their customers during seven different stages of the order journey from order placed to order delivered/ not delivered. Not only in the case of delay, prior notification is triggered informing the customer.
Commenting on the new value-added service launch, Gaurav Mangla, CEO and Co-Founder of Pickrr, said, “Transparency is essential for any business as they flourish based on the capability of meeting their customer expectations. The new VAS of the brand “Pickrr Connect” allows our sellers to keep connected with their end customers by informing them about their package at every step. Through this service, our sellers can connect with their customers during all seven stages of the order journey including order placed, order picked up, order in-transit, delivery delay, out for delivery, order delivered, and order not delivered. This not only builds customers’ trust but also contributes to customer retention.