Greater Noida, India, November 21, 2025 — Coforge Limited (NSE: COFORGE), a
global digital services and solutions provider, today announced it has won the 2025 ISG Star
of Excellence™ Award, the industry’s premier recognition for technology and business
service providers, for consistently demonstrating the highest standards of customer service
excellence over the past year, based on direct feedback from enterprise customers.
Coforge received the award in the IT Operations category during the ISG Sourcing Industry
Awards Gala Dinner, held on November 19, 2025, at the Fairmont Windsor Park, London.
The ceremony concluded the 19th annual ISG Sourcing Industry Conference — EMEA,
hosted by Information Services Group (ISG), a leading global technology research and
advisory firm.
Now in its eighth year, the ISG Star of Excellence™ Awards program is based on ISG’s
continuous Customer Experience (CX) research, which asks enterprises to rate their
experiences with hundreds of IT and business services providers across six key dimensions:
Collaboration and Transparency; Execution and Delivery; Innovation and Thought
Leadership; Governance and Compliance; People and Cultural Fit; and Business Continuity
and Flexibility.
John Speight, Executive Director, Coforge said, “We are honoured to receive this
recognition from ISG and, most importantly from our client. This award reflects our
commitment to excellence in customer experience, our focus on execution, and ability to
drive innovation to deliver measurable value. The overall CX score of 90, in conjunction with
high ratings in adjacent technologies like cloud computing, application development,
maintenance and Enterprise IT Service Management re-enforce our ability to operate at
scale at the intersect of domain and technology.”
The winners are chosen from among a group of more than 240 service providers that ISG
analyzes and evaluates each year. This year, ISG received feedback from enterprise clients
with roles in IT, operations, lines of business, procurement and vendor management and
other areas, operating in the Americas, EMEA and Asia Pacific.
ISG recognized three service providers as CX Champions who achieved the highest
cumulative CX scores across all regions, industries and technology domains. Additional
“Excellence” winners were named in key categories such as ITO services, BPO services,
industry-specific services, emerging technology providers and independent software vendors
(ISVs), along with regional winners based on geography.
A complete list of winners can be found here.
John Boccuzzi, Jr., president of ISG Research, noted that providers value the ISG Star
of Excellence™ program as a deep source of actionable insights they can use to continuously
improve customer experience.
“The feedback we receive from enterprise clients provides unparalleled visibility into how
providers are performing from the customer’s perspective,” said Boccuzzi. “In 2025, we’ve
seen continued improvement in customer experience across the board, with many providers
investing in AI-driven service delivery, sustainability initiatives and co-innovation to enhance
customer satisfaction.”
Namratha Dharshan, ISG Provider Lens™ chief business leader, who oversees the
ISG Star of Excellence™ program, said providers continue to navigate rising client
expectations.
“Enterprises today expect speed transparency and measurable outcomes, particularly as AI
and intelligent automation reshape service delivery models,” Dharshan said. “The providers
recognized this year are those that are translating innovation into tangible business impact.”
The ISG Star of Excellence™ CX research program scores and ranks providers based on
customer survey responses. Ongoing surveys ask enterprises to rate their experiences with
hundreds of IT and business services providers across industries, regions and technologies.
The research goes beyond general satisfaction to explore, in depth, customer experiences
with specific services and solutions offered by providers—research that is tied directly to ISG
Provider Lens™ quadrant evaluations.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of
its kind to combine empirical, data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team. Enterprises will find a wealth of
detailed data and market analysis to help guide their selection of appropriate sourcing
partners, while ISG advisors use the reports to validate their own market knowledge and
make recommendations to ISG's enterprise clients. The research currently covers providers
offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil,
the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and
Singapore/Malaysia, with additional markets to be added in the future. For more information
about ISG Provider Lens research, please visit this webpage.